ALFA POLICY
Returns, damage & specification concerns
Keep the order, product, pack and batch references. Report damage, shortage or a specification concern promptly with supporting photographs or documents where available.
Keep the order, product, pack and batch references. Report damage, shortage or a specification concern promptly with supporting photographs or documents where available.
How this applies
A return or refund request is recorded for review; it is not automatically approved or paid. Applicable timing and remedy depend on the product, condition, transaction and agreed terms.